DATE OF LAST UPDATE: JULY 24, 2020
If you are unsatisfied with your product for any reason you will have 14 days from the date of delivery to contact us and request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.
You may return any product (as defined below) purchased on bluedevine.com in accordance with the terms below:
- A return merchandise authorization (RMA) must be requested within 14 days of your date of delivery. You must contact us at email@example.com to request and receive an RMA.
- The return merchandise authorization (RMA) number must be included along with your returned product. Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.
- You must return the product to the address provided to receive a refund at your own cost within 14 days of receipt of RMA.
- Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
Additional terms and conditions:
- Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to bluedevine.com.
- If you return Product to bluedevine.com (a) without a return authorization from bluedevine.com or (b) without all parts and accessories originally included with your purchase, bluedevine.com retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
- If the product is inspected and determined to be in good physical condition, bluedevine.com retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require proof of purchase. For online purchases this is best done by including photos of the following:
1. The product you wish to return
2. The shipping label showing your name and address.
3. The SKU barcode on the side of the product packaging.
In the case of damaged or defective goods, we require a clear photo or video showing the defect/damage.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide you further instructions on where to return the item for an exchange.
- Please note that we cannot accept exchanges beyond 14 days from the date of delivery.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- We guarantee to deliver your order within 30 calendar days from the date that your item is confirmed as shipped by the shipping company.
- If your package is not confirmed as delivered by the shipping company after 30 calendar days, you will be entitled to a full refund.
- All packages confirmed as delivered by the shipping company are considered received goods and as such become the full responsibility of the purchaser.
- Our (Bluedevine.com) responsibility for shipping is discharged upon receipt of a confirmed delivery notice from the shipping company.
- Any issues regarding missing packages for confirmed deliveries must be taken up by the purchaser directly with the shipping company.
- Any claims for refunds/damages arising from said missing packages of confirmed deliveries must be taken up by the the purchaser directly with the shipping company.
Still have questions about your return? Contact customer service at firstname.lastname@example.org.